運送政策

我們目前從 台灣 將咖啡產品寄送至世界各地。

所有訂單都會經過烘焙、包裝與檢查後出貨，以確保咖啡在最佳狀態下送達。

訂單處理時間

訂單在付款完成後通常會於 2–4 個工作天內 完成處理並寄出。

在節日、促銷期間或訂單量較大的情況下，處理時間可能略有延長。

訂單寄出後，您將收到一封包含 物流追蹤資訊 的出貨通知信。

預估配送時間

配送時間會依目的地與物流服務不同而有所差異。

預估配送時間如下：

  • 台灣：1–3 個工作天

  • 亞洲地區：5–10 個工作天

  • 北美 / 歐洲：7–14 個工作天

  • 其他國際地區：7–21 個工作天

以上為預估時間，實際配送可能因 海關查驗、當地物流或不可預期因素 而有所延遲。

運費

運費將依照 配送地區與包裹重量 於結帳時自動計算。

國際運費會依物流公司與配送服務而有所不同。

關稅與進口稅

國際訂單可能依照目的地國家的法規，產生 關稅、進口稅或其他相關費用。

這些費用 不包含在商品價格或運費中，並由收件人負責支付。

建議您在訂購前向當地海關或相關機構確認可能產生的費用。

包裹延遲或遺失

訂單寄出後，配送將由物流公司負責。

若包裹出現延遲或疑似遺失，請與我們聯繫，我們將協助您向物流公司查詢。

然而，因 海關程序、物流公司作業或其他外部因素 所造成的延誤，我們無法完全控制。

地址填寫錯誤

請在結帳時確認您的配送地址填寫正確。

若因地址填寫錯誤導致包裹無法送達或退回，重新寄送可能需要支付額外運費。

食品商品說明

咖啡豆屬於食品類商品。
基於食品安全與品質考量，商品送達後恕不接受退貨。

詳細資訊請參考我們的 退款與退貨政策（Refund Policy）。


We currently ship our coffee worldwide from Taiwan.

All orders are roasted, packed, and shipped with care to ensure the best possible freshness.

Order Processing

Orders are typically processed within 2–4 business days after payment is confirmed.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Delivery times vary depending on destination and shipping carrier.

Estimated delivery times:

  • Taiwan: 1–3 business days

  • Asia: 5–10 business days

  • North America / Europe: 7–14 business days

  • Other international destinations: 7–21 business days

Please note that these are estimated delivery times and may be affected by customs procedures, local postal services, or unexpected delays.

Shipping Fees

Shipping costs are calculated at checkout based on destination and package weight.

International shipping rates vary depending on the shipping carrier and service selected.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on the regulations of the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Please check with your local customs office for more information.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your package appears to be delayed or lost, please contact us and we will assist you in contacting the shipping provider.

While we will do our best to help resolve shipping issues, we are not responsible for delays caused by customs clearance, postal services, or other external factors.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to incorrect address information, additional shipping fees may apply.

Food Product Notice

Coffee beans are a food product.
For safety and quality reasons, we cannot accept returns once the order has been delivered.

Please refer to our Refund Policy for more details.