退款政策

由於咖啡豆屬於食品類商品，基於食品安全與衛生考量，商品一經寄出並完成配送後，恕無法接受退貨。

然而，我們致力於確保每一筆訂單都以良好的狀態送達，並符合我們對品質的要求。

若您遇到以下情況，請與我們聯繫，我們將協助處理：

• 商品於運送過程中損壞

• 收到錯誤商品

• 商品存在明顯品質問題

請於 收到商品後 7 日內 與我們聯繫，並提供：

• 訂單編號

• 商品與包裝的照片

• 問題簡要說明

經確認後，我們將提供以下其中一種處理方式：

• 補寄商品

• 部分或全額退款

• 提供商店購物金

請注意：

• 運費恕不退還。

• 已開封的食品類商品恕無法接受退貨。

• 跨境訂單在部分情況下可能需要額外確認。

若您收到的咖啡未達我們的品質標準，我們將樂意為您安排更換商品。

同時也請理解，咖啡風味具有高度主觀性。不同個人的味覺感受與偏好可能有所差異，因此因個人口味偏好所產生的風味期待差異，並不視為商品瑕疵。

若您對收到的咖啡有任何疑問，歡迎隨時與我們聯繫，我們將盡力協助您。

Because coffee beans are a food product, we are unable to accept returns once the order has been delivered.

For safety and quality reasons, all coffee products are considered non-returnable.

However, we are committed to ensuring that every order arrives in excellent condition and meets our quality standards.

If you experience any of the following issues, please contact us and we will gladly assist you:

• The product arrives damaged during shipping

• You received the wrong item

• The product has a clear quality defect

Please email us within 7 days of receiving your order and include:

• Your order number

• Photos of the product and packaging

• A brief description of the issue

Once verified, we will offer one of the following solutions:

• Replacement shipment

• Partial or full refund

• Store credit

Please note:

• Shipping costs are non-refundable.

• We cannot accept returns for opened food products.

• International orders may require additional verification.

If the coffee you receive does not meet our quality standards, we will gladly replace it.

Please also note that coffee flavor perception varies from person to person. Individual taste preferences may differ, and differences in flavor expectations are not considered product defects.

If you have any concerns about your coffee, please do not hesitate to contact us. We will always do our best to make it right.